Troubleshoot

Your Account

• Portal Password Requirements
• I can’t log in to my account. Can you help?
• Switch Portal Roles
• Edit Profile Information
• I didn’t receive an activation email. Can you resend it?

Test Registration

• Troubleshoot Scanner
• Void Test Kits
• What to do if you do not have a scanner

Consents Help

• Test Champions: Update Consents (Test Takers switching organizations)
• What is a Parent/Guardian Account?
• How do I provide consent as a Test Taker over 18?
• Test Champions: Invite existing Parents/Guardians to view minors’ results
• Gather Consents on Test Day (Test Champions only)
• How do I provide consent for a child?

Team Roles

• How do testing team members work together?
• Test Supervisor - Checklist and User Guide
• How to request third-party support staff