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  1. Concentric by Ginkgo
  2. Troubleshoot

Troubleshoot

Your Account

  • Portal Password Requirements
  • I can’t log in to my account. Can you help?
  • Switch Portal Roles
  • Edit Profile Information
  • I didn’t receive an activation email. Can you resend it?

Test Registration

  • Troubleshoot Scanner
  • Void Test Kits
  • What to do if you do not have a scanner

Consents Help

  • Test Champions: Update Consents (Test Takers switching organizations)
  • What is a Parent/Guardian Account?
  • How do I provide consent as a Test Taker over 18?
  • Test Champions: Invite existing Parents/Guardians to view minors’ results
  • Gather Consents on Test Day (Test Champions only)
  • How do I provide consent for a child?

Team Roles

  • How do testing team members work together?
  • Test Supervisor - Checklist and User Guide
  • How to request third-party support staff
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