The following information is intended to resolve confusion about who and how to contact Concentric regarding issues, questions, or updates concerning your testing program.
Please use our Customer Support Center for any changes and/or requests regarding testing schedules, testing cancellations, program cancellations, nurse staff support, or supplies. This support article outlines how to properly request a schedule change. To do so, please Submit a Support Request here.
*Please Note: After your schedule change or program cancellation request has been received, our support team will respond with a date of when to expect the change to take effect. Meanwhile, we will work to rearrange support staff and courier schedules with our partners.
Program updates, test-day concerns, and other questions can also be communicated via the phone using our Customer Support Phone Line: +1(855)768-7717
Q&As (Additional Support)
Should you need more support or have lingering questions, we offer open Q&A sessions 3 days/ week: Mondays and Fridays from 11:30am-12pm and Wednesdays from 3pm-3:30pm.
Click Here to register for a PA specific Q&A session.
PA Department of Health Testing Guidance Articles
Finally, we want to highlight articles from the Pennsylvania Department of Health on how to best carry out your Pooled Testing and/or Test to Stay Programs with Concentric:
Need to Reorder Testing Supplies?
If your organization needs more individual diagnostic testing supplies (individual PCR or rapid antigen tests), you can order those supplies through this order form. Orders are typically processed and shipped within 10-15 business days, please expect supplies to take up to 3 weeks to arrive. For pooled testing clients, Test Champions can reorder pooled testing supplies by following the instructions within this Support Article.
*Please Note: all reorder requests will be checked by our team to ensure that schools are ordering an appropriate amount of supplies to cover their testing program.