Our onboarding, portal and Q&A Sessions are great tools for schools to use to help them get familiar with their testing program and set-up for their first day of testing!
We recommend that everyone attends an onboarding session first, ahead of attending a portal session.
Please make sure to refer to our Holiday Policy for days that Concentric will be closed and onboarding and portal sessions will not be hosted.
Weekly Pooling Onboarding Sessions
You can register for one of our daily Pooling Onboarding Sessions by following the link HERE.
Monday: 5:30pm-6:30pm EST/ 2:30pm-3:30pm PDT
Wednesday: 3:30pm-4:30pm EST/ 12:30pm-1:30pm PDT
Thursday: 3:30pm-4:30pm EST/ 12:30pm-1:30pm PDT
Friday: 10:00am-11:00am EST/ 7:00am-8:00am PDT
Weekly PCR Only Onboarding Sessions
If your school selected to only do PCR tests, this is the best onboarding session for you to join ahead of setting up your testing plan.
You can register for one of our PCR Only Onboarding Sessions by following the link HERE.
Tuesday: 11:00am-12:00pm EST
Friday: 3:00pm-4:00pm EST
Weekly Portal Sessions
Join one of our daily portal sessions to be guided through setting up your account, organization, testing location, and placing your first order all within our portal. Please make sure you have your organization sign up code on hand, which was sent in your Welcome Email.
Thursday: 11:00am-12:00pm EST/ 8:00am-9:00am PDT
If you're not able to join one of our schedule portal sessions or need a refresher on an element of the process of getting set up, make sure to check out our training videos linked below!