Your barcode scanner is an important tool in ensuring you have a successful test day. To ensure your barcode scanner is set up correctly for scanning your samples into the portal, we recommend you take the following steps:
- When you receive your test kit, take a moment to test your barcode scanner:
- Plug the device into your USB port
- Open a blank Excel (or Google Sheets) workbook
- Click into any cell
- Scan any barcode
If a series of numbers and letters populates, you are good to go!
2. If a series of letters and numbers does not populate, scan the barcode below beside the picture of the model of scanner which you are using:
3. Rescan the barcode you originally tried to scan, if letters and numbers do not populate, scan the barcode below:
4. Rescan the barcode you originally tried to scan, if letters and numbers do not populate, please try restarting your computer, and, if you are using a web-based workbook, clear your cache and browser history.
5. Rescan the barcode you originally tried to scan, if letters and numbers do not populate, please submit a support ticket to let us know, and we will assist with troubleshooting!