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Prepare
Supplies
Sign Up to Order OTC Tests (Pennsylvania Only)
Order Supplies
Order History
How to order rapid antigen supplies (Arizona only)
Order Supplies (New Jersey Schools Only)
Laptops (North Carolina Only)
See all 8 articles
Consents
Generate Access Code
How do I manage consents for Test Takers?
Manage Offline (Paper) Consents
Translated Offline Consents (Paper)
Video: Consents
What is a Test Taker?
See all 6 articles
Schedule
Concentric Holiday Policy
Schedule Change Policy
Extreme Weather Policy
How do I schedule a pick-up using couriers?
Ship Individual PCR Samples (North Carolina Only)
How do I schedule a pick up? (For State of Arizona Schools)
See all 6 articles
Set Up Account
Create Your Account and Organization
Add Test Location
Video: Portal Set Up
Q&A Session Times
General Onboarding Sessions and Portal Setup
New Hampshire Onboarding Sessions, Portal Setup, and Q&A Sessions
See all 11 articles
Testing Team
Add Test Champion, Supervisor
How do I make changes to my testing team accounts?
Test Champions: View Team Members
How to utilize your Medical Professional Support Staff
What are the different roles in this testing program?
What is a Test Champion?
See all 7 articles
Plan Pool Groups
How do I decide who is in a pool?
How does pooled testing test work?
What is a pool? What is a pooling group? What is a pooled sample?
Test Day
Test Day Process
Register 10-Swab Pooled Test Kits
Register Individual PCR Test Kits - Video
Register Concentric Individual PCR Tests
Instructions for Sample Collection – Infinity BiologiX PCR (Saliva)
Premier Individual PCR Instructions for Use (North Carolina Only)
Pooled Testing - Collection Instructions
See all 19 articles
Packaging
Instructions for Preparing a Shipment - Concentric Individual PCR (Anterior Nasal)
Instructions for Preparing a Shipment – Infinity BiologiX PCR (Saliva)
Instructions for Preparing a Shipment - Pooled Tests
Instructions for Preparing a Shipment - Concentric PCR Kits
See all 4 articles
Results
General
What does an indeterminate result mean for rapid antigen tests?
What does an indeterminate result mean for a PCR test?
Understanding Pooled Sample Results
How long should I expect it to take to get results for a PCR test?
How long should I expect it to take to get results for rapid antigen tests?
Understanding Pooled Sample Status
See all 8 articles
Test Champions
How can I view my organization’s test results?
What should my school do if we receive an indeterminate or unusable pool result?
How long should I expect it to take to get results for pooled tests?
Do I need to report my results to my state’s public health department?
See all 4 articles
Test Takers, Parents/Guardians
How can I view my test results?
I am seeking clinical advice regarding my test. Who should I contact?
What does a negative result mean for rapid antigen tests?
What does a positive result mean for a PCR test? What should I do if I get a positive result?
What does a positive result mean for rapid antigen tests? What should I do if I get a positive result?
What does a negative result mean for a PCR test?
See all 7 articles
Troubleshoot
Your Account
Portal Password Requirements
I can’t log in to my account. Can you help?
Switch Portal Roles
Edit Profile Information
I didn’t receive an activation email. Can you resend it?
See all 5 articles
Test Registration
Troubleshoot Scanner
Void Test Kits
What to do if you do not have a scanner
Consents Help
Test Champions: Update Consents (Test Takers switching organizations)
What is a Parent/Guardian Account?
How do I provide consent as a Test Taker over 18?
Test Champions: Invite existing Parents/Guardians to view minors’ results
Gather Consents on Test Day (Test Champions only)
How do I provide consent for a child?
See all 6 articles
Team Roles
How do testing team members work together?
Test Supervisor - Checklist and User Guide
How to request third-party support staff
FAQs
Program Guides
Arizona - Training Guide
New Jersey - Training Guide
Pennsylvania - Training Guide
New Hampshire - Training Guide
State of North Carolina - Training Guide
State of Texas – Training Guide
See all 8 articles
Travel
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Misc
General Testing FAQs
Pennsylvania Best Practices for Communication with Concentric
Video: Adding Team Members
Release notes
What is a test location?
How often should I test?
See all 21 articles