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Concentric by Ginkgo
Categories
-
Prepare
- Sign Up to Order OTC Tests (Pennsylvania Only)
- Order Supplies
- Order History
- How to order rapid antigen supplies (Arizona only)
- Order Supplies (New Jersey Schools Only)
- Laptops (North Carolina Only)
- Generate Access Code
- How do I manage consents for Test Takers?
- Manage Offline (Paper) Consents
- Translated Offline Consents (Paper)
- Video: Consents
- What is a Test Taker?
- Concentric Holiday Policy
- Schedule Change Policy
- Extreme Weather Policy
- How do I schedule a pick-up using couriers?
- Ship Individual PCR Samples (North Carolina Only)
- How do I schedule a pick up? (For State of Arizona Schools)
- Create Your Account and Organization
- Add Test Location
- Video: Portal Set Up
- Q&A Session Times
- General Onboarding Sessions and Portal Setup
- New Hampshire Onboarding Sessions, Portal Setup, and Q&A Sessions
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Test Day
- Register 10-Swab Pooled Test Kits
- Register Individual PCR Test Kits - Video
- Register Concentric Individual PCR Tests
- Instructions for Sample Collection – Infinity BiologiX PCR (Saliva)
- Premier Individual PCR Instructions for Use (North Carolina Only)
- Pooled Testing - Collection Instructions
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Results
- What does an indeterminate result mean for rapid antigen tests?
- What does an indeterminate result mean for a PCR test?
- Understanding Pooled Sample Results
- How long should I expect it to take to get results for a PCR test?
- How long should I expect it to take to get results for rapid antigen tests?
- Understanding Pooled Sample Status
- How can I view my organization’s test results?
- What should my school do if we receive an indeterminate or unusable pool result?
- How long should I expect it to take to get results for pooled tests?
- Do I need to report my results to my state’s public health department?
- How can I view my test results?
- I am seeking clinical advice regarding my test. Who should I contact?
- What does a negative result mean for rapid antigen tests?
- What does a positive result mean for a PCR test? What should I do if I get a positive result?
- What does a positive result mean for rapid antigen tests? What should I do if I get a positive result?
- What does a negative result mean for a PCR test?
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Troubleshoot
- Portal Password Requirements
- I can’t log in to my account. Can you help?
- Switch Portal Roles
- Edit Profile Information
- I didn’t receive an activation email. Can you resend it?
- Test Champions: Update Consents (Test Takers switching organizations)
- What is a Parent/Guardian Account?
- How do I provide consent as a Test Taker over 18?
- Test Champions: Invite existing Parents/Guardians to view minors’ results
- Gather Consents on Test Day (Test Champions only)
- How do I provide consent for a child?
